24 hours
Notice needed for a free reschedule or a full refund before the first meeting
Terms & Policies
Please review these refund policies before your program begins. All times are communicated in US Eastern Time (EST).
Refunds
- 24 hours before the first meeting: students are eligible for a full refund.
- After the program starts: students may receive a refund for any remaining sessions if they withdraw at least 24 hours before the next scheduled meeting.
- The refund amount is calculated based on the remaining sessions.
- Cash refunds are issued in USD, returned in your original form of payment or via Zelle.
Coach Changes
- Letterly reserves the right to reassign a student to a different coach, with prior consent from the family.
- Customers may request a new coach at any point during the program. The assignment of the new coach is subject to Letterly's approval.
Please review these policies before your program begins. They help us protect every family's time slot and makesure each session with a coach is productive and impactful. All times are communicated in US Eastern Time (EST).
3 free
Courtesy reschedules per student, within the coach's availability
$30
Rescheduling fee once the free window or courtesy reschedules are used
25 minutes
How long a coach waits for a student who is running late
Attendance
- Regular attendance is essential for building a strong writing routine and ensuring steady progress.
- If your child needs to miss a class, please notify us at least 24 hours in advance.
- With at least 24 hours' notice, your rescheduling is complimentary.
Late Arrivals
- Students are expected to join on time so they can benefit from the full lesson.
- Coaches will wait up to 25 minutes. If a student logs on late, families may choose to:
- Continue the session. It will still end at the originally scheduled time and counts as a full session.
- Mark it as a no-show and reschedule. Each student receives three courtesy reschedules at no cost, as long as the new time falls within the coach's window of availability. After that, additional no-shows incur the rescheduling fee.
- If the student logs on after more than half the session has passed, the session is automatically marked as a no-show and the same courtesy-reschedule rules apply.
Schedule Changes & Rescheduling
- You will be given a set time slot each week for the duration of the program. Once your schedule is confirmed, all session times are final.
- More than 24 hours before your confirmed time: reschedule anytime within the coach's window of availability at no fee.
- A $30 rescheduling fee applies if you reschedule:
- Within 24 hours, inside the coach's window of availability
- Anytime outside the coach's window of availability
- After a missed class or a "no-show" (beyond your three courtesy reschedules)
- If no reschedule is requested or the fee is unpaid, the session is marked as missed and cannot be made
up. - A session requested outside the coach's window of availability is not guaranteed with the same coach.
Make-up Sessions
- If a student misses a scheduled class, make-up sessions are not guaranteed and follow the same rescheduling policy above.
- Sessions missed without proper rescheduling are considered forfeited.
- Refunds will not be issued when a student misses or "no-shows" a scheduled class, and we do not guarantee refunds for personal scheduling conflicts, past or future.
- If class times shift due to Daylight Saving Time, refunds will not be provided for missed sessions — please verify the student's schedule in advance.
Please read these Terms of Service (the “Agreement”) carefully. Your use of the Letterly Platform (as defined below) constitutes your consent to this Agreement.
This Agreement is between you and Letterly, Inc. (“Letterly” or “we” or “us”) concerning your use of the Letterly website located at https://www.letterly.io/ and the Letterly application portal located at https://app.letterly.io (together with all materials and services provided on or through the Letterly website and portal application, the “Letterly Platform”). This Agreement also incorporates by reference any additional terms and conditions that we post through the Letterly Platform or otherwise make available to you.
BY USING THE LETTERLY PLATFORM, YOU REPRESENT AND WARRANT THAT YOU HAVE SUFFICIENT LEGAL CAPACITY TO ENTER INTO THIS AGREEMENT OR, IF YOU ARE NOT (FOR INSTANCE, IF YOU ARE A MINOR), THAT YOU HAVE OBTAINED PARENTAL OR GUARDIAN CONSENT TO ENTER INTO THIS AGREEMENT. IF YOU ARE A PARENT OR GUARDIAN ENTERING INTO THIS AGREEMENT ON BEHALF OF A MINOR, YOU AGREE THAT THIS AGREEMENT IS A LEGAL OBLIGATION OF BOTH YOURSELF AND SUCH MINOR, AND THAT REFERENCES TO “YOU” AND “YOUR” IN THIS AGREEMENT WILL APPLY BOTH TO YOURSELF AND SUCH MINOR.
THIS AGREEMENT CONTAINS A MANDATORY ARBITRATION PROVISION THAT, AS FURTHER SET FORTH IN SECTION 18 BELOW, REQUIRES THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR ANY OTHER COURT PROCEEDINGS, OR CLASS ACTIONS OF ANY KIND.
1. The Letterly Platform
The Letterly Platform provides an online education service that connects students with writing coaches and offers writing programs, seminars, and related educational content. By accessing or using the Letterly Platform, you agree to be bound by the terms and conditions of this Agreement.
2. Eligibility
You must be at least 18 years of age to use the Letterly Platform independently. Users under 18 may access the Platform only with parental or guardian consent and supervision. By using the Platform, you represent that you meet these eligibility requirements.
3. Account Registration
To access certain features of the Letterly Platform, you must register for an account. You agree to provide accurate, current, and complete information during registration and to update such information as necessary. You are responsible for maintaining the confidentiality of your account credentials.
4. Program Enrollment and Payments
Enrollment in Letterly programs requires payment of the applicable program fees. All fees are stated in US dollars. By enrolling, you authorize Letterly to charge your chosen payment method for the stated program fee. Payment terms, refund policies, and rescheduling policies are outlined in the Rescheduling and Refunds tabs above, and are incorporated into this Agreement by reference.
5. Intellectual Property
All content on the Letterly Platform, including but not limited to text, graphics, logos, images, and software, is the property of Letterly, Inc. or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works without express written permission.
6. User Conduct
You agree not to use the Letterly Platform for any unlawful purpose or in any way that could damage, disable, overburden, or impair the Platform. You agree not to attempt to gain unauthorized access to any portion of the Platform or any systems or networks connected to it.
7. Privacy Policy
Your use of the Letterly Platform is also governed by our Privacy Policy, which is incorporated into this Agreement by reference. Please review our Privacy Policy to understand our practices regarding the collection and use of your information.
8. Disclaimer of Warranties
THE LETTERLY PLATFORM IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. LETTERLY DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
9. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, LETTERLY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE LETTERLY PLATFORM.
10. Modifications to Terms
Letterly reserves the right to modify these Terms of Service at any time. We will provide notice of significant changes by posting the new terms on the Platform or by sending you an email. Your continued use of the Platform after any changes constitutes your acceptance of the new terms.
11. Governing Law
This Agreement shall be governed by the laws of the State of Delaware, without regard to its conflict of law provisions. Any disputes arising under this Agreement shall be subject to the exclusive jurisdiction of the courts located in Delaware.
12. Contact
If you have any questions about these Terms of Service, please contact us at support@letterly.io or through your Letterly program manager.